Complaints Policy

Strategic Resourcing is committed to providing a high standard of service to all our clients, candidates, and partners. We recognise, however, that there may be occasions when our service needs to catch up to expectations. This Complaints Policy outlines how we handle complaints, ensuring they are dealt with promptly, fairly, and confidential.

 

Purpose

The purpose of this policy is to ensure that all complaints are handled efficiently and effectively, maintaining the trust and confidence of those we work with. We view complaints as an opportunity to learn and improve our services, as well as a chance to rectify any issues our clients, candidates, or partners may have experienced.

 

Making a Complaint

Should you have any concerns or wish to make a complaint about the service you have received from Strategic Resourcing, we encourage you to bring this to our attention as soon as possible. Complaints can be made via email, telephone, or in writing. Contact details for submitting complaints are available on our website.

 

Receiving Complaints

Upon receiving a complaint, we will acknowledge it promptly, typically within 48 hours. This acknowledgement will outline the next steps and indicate the timescale for a full response. Our goal is to resolve complaints quickly and effectively, to reach a satisfactory conclusion for all parties involved.

 

Investigation

Each complaint will be investigated thoroughly by a member of our team with the appropriate level of seniority and expertise. We will review all relevant information and, where necessary, may contact you for further clarification. We aim to understand fully the nature of your complaint and determine the most appropriate course of action.

 

Resolution

Following the investigation, we will provide you with a detailed response to your complaint. This will include an explanation of our findings, any actions we have taken, and our proposals to resolve your complaint. We are committed to resolving complaints to your satisfaction wherever possible.

 

Confidentiality

All complaints will be handled with strict confidentiality. Information relating to your complaint will only be disclosed to those necessary for the investigation and resolution of the complaint.

 

Escalation

If you are not satisfied with the outcome of your complaint, we encourage you to let us know. We will provide information on how to escalate your complaint within Strategic Resourcing for further review. We aim to ensure that all complaints are resolved satisfactorily.

 

Monitoring and Learning

We monitor all complaints to identify trends or systemic issues that may require further action. This Complaints Policy will be reviewed regularly to ensure it meets the needs of our clients, candidates, and partners, and to identify opportunities to improve our service.

 

Feedback

We welcome feedback on our complaints handling process. If you have suggestions for improvement, please do not hesitate to contact us. Your feedback is invaluable in helping us to improve our services.

 

Contact Us

For more information on our Complaints Policy or to submit a complaint, please visit our website or contact us directly. Our team is here to ensure that your experience with Strategic Resourcing meets your professional expectations. This Complaints Policy is part of our commitment to providing a transparent, fair, and effective service to all our stakeholders.